When will I receive my phonecase?
Usually you have your phonecase within 1-3 workdays.
Generally we are shipping all orders that arrive Monday to Friday until 14:00 CET the same day with DHL. Orders placed on Saturday or Sunday are sent out the next Monday.
DHL usually has overnight shipping in Germany and 2-3 workdays within the european union.
Local holidays in Germany or the country of destination might cause the shipment to take longer.
Which shipping carrier is used?
Your kepu case will be shipped with DHL. The shipping is carbon compensated.
How can I track my order?
You will receive a tracking number via E-Mail, when we have processed your shipment and sent it on its way. You can check the status of your shipment at DHL.
Which payment methods can I choose from?
At the moment we offer these payment options:
- Credit Card via shopify pay
- Apple Pay
- Google Pay
- Shop Pay
- transfer via sofort (only for customers in Austria, Belgium, Germany, Italy, the Netherlands and Spain.)
- Are my payment details safe?
How does refunding work?
If your case comes damaged or gets lost, or the case simply does not appeal to you when it arrives, just send it back to us.
Reach out to our customer support to get your return label.
How much does shipping cost?
Shipping is free inside the European Union. Other Countries have a shipping fee of 2,99 €, the shipping cost is calculated based on the exchange rate on checkout.